Ocean Export Operator

Job Type:
Permanent
Industry:
Freight Forwarding
Job Role:
Operations
Region:
UK
Area:
West Midlands
County:
Any
Location:
Birmingham, West Midlands
Salary:
24,000 to 29,000 per annum
Salary Description:
£24000 - £29000 per annum
Currency:
UK Pound
Posted:
26-Feb-19
Recruiter:
Headford Growth UK
Job Ref:
J1009_1551194792

Ocean Export Operator

Summary Description

* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operational system
* Track and Trace Ocean Export Files and reporting
* Use Global Ocean Export Monitor on a daily basis.
* Ensure documents are timely sent and Shipping notices communicated to overseas and customers
* Ensure accurate and timely client and vendors billing.
* Interact with our customers in arranging their international shipments, meeting customer service standards.
* Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
* Meet compliance at all times to regulations internal and external in accordance with government regulations.
* Understand department process flow, and looking for best practices to improve operational efficiency and productivity
* Ensure all customers standard operating procedures in place and updated in Customer SOP
* Meet KPI standards in accordance with the Company's procedures
* Overseas communications, timely responses to emails and requests (internal and external)
* Escalation of problems to Management when necessary
* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
* Meets company standards of 52 hours training per year per employee.
* Attend training classes when required.
* Complete mandatory training when required.
* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
* Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Contact Details:
Headford Growth UK
Contact: Katie Hayes

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