Ocean Import Operator

Job Type:
Freight Forwarding
Job Role:
Import & Export
East Anglia
Ipswich, Suffolk
25,000 to 30,000 per annum
Salary Description:
£25000 - £30000 per annum
UK Pound
Headford Growth UK
Job Ref:


Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities:

* Ensure smooth and timely freight process flow meeting customer expectations
* Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
* Track and Trace Ocean Import Files daily
* Use Tree View on daily basis
* Ensure documents are timely sent to customer or broker for customs purposes.
* Ensure accurate and timely client and vendors billing, within Expeditors and customer standards
* Interact with our customers in arranging their international shipments, meeting customer service standards.
* Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
* Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
* Understand department process flow, and looking for best practices to improve operational efficiency and productivity
* Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
* Meet KPI standards in accordance with the Company's procedures
* Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
* Escalation of problems to Management when necessary

Qualifications, Experience and Education Requirements

* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
* Understanding of ocean documentation process a plus.
* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
* Pro-active, strong organizational skills.
* Good computer skills (Excel, Word).
* Hazardous Materials certification (preferred).
* Fluent in English.

Contact Details:
Headford Growth UK
Contact: Katie Hayes

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